Owner FAQs
Answers to your frequently asked questions
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Can I still use my property while it's being managed?
Yes, you can still use your rental property, but access must align with lease terms and local landlord-tenant laws. For occupied properties, we coordinate directly with tenants to ensure proper notice and compliance. -
How do you screen potential tenants?
We use a comprehensive tenant screening process that includes credit checks, income verification, rental history, and background reports. This ensures we place qualified, reliable tenants who pay on time and take care of your property. -
How do you handle property maintenance and repairs?
We provide 24/7 maintenance coordination through an online portal, allowing tenants to submit requests anytime. Our team works with trusted vendors to complete repairs quickly while protecting your investment and controlling costs. -
Am I required to make my property available to Section 8?
Section 8 participation depends on local laws and regulations in your area. We can help guide you on compliance requirements and best practices for your market. -
Are you licensed?
Yes, we are a fully licensed property management company. We operate in compliance with all state and local regulations to protect both owners and tenants. -
Can I reach you after hours?
Yes, we offer after-hours support for emergency situations to ensure urgent issues are handled promptly. Non-emergency inquiries are addressed during normal business hours. -
Can you put the money directly into my account?
Yes, we offer direct deposit for owner payments to ensure fast and secure disbursements. This allows you to receive your rental income quickly and reliably. -
Do I get to see the lease or sign it?
Yes, owners have the opportunity to review the lease agreement before it is finalized. Our team handles execution to ensure legal compliance and efficiency. -
Do you sell real estate too?
Some property management companies offer real estate sales services alongside management. We can discuss options if you are interested in buying or selling your property. -
How and when do I get my checks?
Owner disbursements are processed on a regular monthly schedule after rent is collected and expenses are deducted. Payments are typically made via direct deposit for convenience and speed. -
How is rent collection handled?
We offer secure online rent collection along with multiple payment options to ensure consistent and timely payments. Late rent is handled according to lease terms and enforced professionally. -
How long of a lease do you sign?
Most leases are 12 months, based on market conditions and owner preferences. We can also offer flexible lease terms to meet your investment goals. -
How much security deposit do you charge the tenant?
Security deposits are set based on market standards, rental price, and local regulations. This helps protect your property while remaining competitive in the market. -
How soon can you start managing my property?
We can begin managing your property as soon as agreements are signed and the home is ready for leasing. Our onboarding process is designed to get your property listed quickly. -
What type of properties do you manage?
We manage single-family homes and multi-family properties. Our team tailors management strategies to each property type. -
What type of reports do I get and how often?
Owners receive detailed monthly financial statements, including income, expenses, and maintenance updates. Additional reporting is available through the owner portal anytime. -
Who holds the tenant security deposit?
Security deposits are held in a secure, compliant account in accordance with local laws. We ensure proper handling, documentation, and return procedures to protect all parties.

